FAQ

How to register?

      a.    I am already a customer and ordered goods within the last 4 years:

      b.    New customer:

      c.    My last order was more than 4 years ago:

      a.    Please simply log in with your Email-address and your password.

      b.    Please fill out the registration form and send us your VAT-Number

             and wait for our release which will take about a day.

       c.   Please fill out the registration form, the release will take place in a 

             very short time.

 

Forgotten password?

Click on "forgot password" so you will immediately receive a new one which you can change in your personal setting.

 

How can I get prices?

The prices are displayed for sellers only. Unfortunately we do not supply end customers.

 

Is it possible to see the collection?

You are very welcome to make an appointment, we will be happy to show the complete collection.

 

Shipping costs?

The shipping costs can be found in our "shipping and pament terms".

 

Warehousing- How big is the warehouse?

We have a very large stock of most items but the quantities are not listed 1:1 in the online-shop. Since we constant receive goods from our production and suppliers the warehouse is constantly (always) in Motion.

 

What payment methods are available?

We ship against cash in advance.

 

Can Items be returned?

A rescission of the purchase contract is generally not possible. However, should you be unexpectedly unable to sell an article, please contact us, we will try to find a solution here as well.

 

How will I receive the ordered goods?

We wort with DHL and FEDEX. Your parcel is insured against loss by our insurance company.

 

 

 

 

 

 

 

 

 

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